/*! tailwindcss v4.3.3 | MIT License | https://tailwindcss.com */
@layer properties{@supports (((-webkit-hyphens:none)) and (not (margin-trim:inline))) or ((-moz-orient:inline) and (not (color:rgb(from red r g b)))){*,:before,:after,::backdrop{--tw-shadow:0 0 #0000;--tw-shadow-color:initial;--tw-shadow-alpha:100%;--tw-inset-shadow:0 0 #0000;--tw-inset-shadow-color:initial;--tw-inset-shadow-alpha:100%;--tw-ring-color:initial;--tw-ring-shadow:0 0 #0000;--tw-inset-ring-color:initial;--tw-inset-ring-shadow:0 0 #0000;--tw-ring-inset:initial;--tw-ring-offset-width:0px;--tw-ring-offset-color:#fff;--tw-ring-offset-shadow:0 0 #0000}}}@layer theme{:root,:host{--font-sans:-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Noto Sans", Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji";--font-mono:ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace;--default-transition-duration:.15s;--default-transition-timing-function:cubic-bezier(.4, 0, .2, 1);--default-font-family:var(--font-sans);--default-mono-font-family:var(--font-mono)}}@layer base{*,:after,:before,::backdrop{box-sizing:border-box;border:0 solid;margin:0;padding:0}::file-selector-button{box-sizing:border-box;border:0 solid;margin:0;padding:0}html,:host{-webkit-text-size-adjust:100%;tab-size:4;line-height:1.5;font-family:var(--default-font-family,-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Noto Sans", Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji");font-feature-settings:var(--default-font-feature-settings,normal);font-variation-settings:var(--default-font-variation-settings,normal);-webkit-tap-highlight-color:transparent}hr{height:0;color:inherit;border-top-width:1px}abbr:where([title]){-webkit-text-decoration:underline dotted;text-decoration:underline dotted}h1,h2,h3,h4,h5,h6{font-size:inherit;font-weight:inherit}a{color:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;text-decoration:inherit}b,strong{font-weight:bolder}code,kbd,samp,pre{font-family:var(--default-mono-font-family,ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace);font-feature-settings:var(--default-mono-font-feature-settings,normal);font-variation-settings:var(--default-mono-font-variation-settings,normal);font-size:1em}small{font-size:80%}sub,sup{vertical-align:baseline;font-size:75%;line-height:0;position:relative}sub{bottom:-.25em}sup{top:-.5em}table{text-indent:0;border-color:inherit;border-collapse:collapse}:-moz-focusring:where(:not(iframe)){outline:auto}progress{vertical-align:baseline}summary{display:list-item}ol,ul,menu{list-style:none}img,svg,video,canvas,audio,iframe,embed,object{vertical-align:middle;display:block}img,video{max-width:100%;height:auto}button,input,select,optgroup,textarea{font:inherit;font-feature-settings:inherit;font-variation-settings:inherit;letter-spacing:inherit;color:inherit;opacity:1;background-color:#0000;border-radius:0}::file-selector-button{font:inherit;font-feature-settings:inherit;font-variation-settings:inherit;letter-spacing:inherit;color:inherit;opacity:1;background-color:#0000;border-radius:0}:where(select:is([multiple],[size])) optgroup{font-weight:bolder}:where(select:is([multiple],[size])) optgroup option{padding-inline-start:20px}::file-selector-button{margin-inline-end:4px}::placeholder{opacity:1}@supports (not ((-webkit-appearance:-apple-pay-button))) or (contain-intrinsic-size:1px){::placeholder{color:currentColor}@supports (color:color-mix(in lab, red, red)){::placeholder{color:color-mix(in oklab, currentcolor 50%, transparent)}}}textarea{resize:vertical}::-webkit-search-decoration{-webkit-appearance:none}::-webkit-date-and-time-value{min-height:1lh;text-align:inherit}::-webkit-datetime-edit{display:inline-flex}::-webkit-datetime-edit-fields-wrapper{padding:0}::-webkit-datetime-edit{padding-block:0}::-webkit-datetime-edit-year-field{padding-block:0}::-webkit-datetime-edit-month-field{padding-block:0}::-webkit-datetime-edit-day-field{padding-block:0}::-webkit-datetime-edit-hour-field{padding-block:0}::-webkit-datetime-edit-minute-field{padding-block:0}::-webkit-datetime-edit-second-field{padding-block:0}::-webkit-datetime-edit-millisecond-field{padding-block:0}::-webkit-datetime-edit-meridiem-field{padding-block:0}::-webkit-calendar-picker-indicator{line-height:1}:-moz-ui-invalid{box-shadow:none}button,input:where([type=button],[type=reset],[type=submit]){appearance:button}::file-selector-button{appearance:button}::-webkit-inner-spin-button{height:auto}::-webkit-outer-spin-button{height:auto}[hidden]:where(:not([hidden=until-found])){display:none!important}}@layer components;@layer utilities{.visible{visibility:visible}.relative{position:relative}.static{position:static}.block{display:block}.contents{display:contents}.table{display:table}.shadow{--tw-shadow:0 1px 3px 0 var(--tw-shadow-color,#0000001a), 0 1px 2px -1px var(--tw-shadow-color,#0000001a);box-shadow:var(--tw-inset-shadow), var(--tw-inset-ring-shadow), var(--tw-ring-offset-shadow), var(--tw-ring-shadow), var(--tw-shadow)}.transition{transition-property:color,background-color,border-color,outline-color,text-decoration-color,fill,stroke,--tw-gradient-from,--tw-gradient-via,--tw-gradient-to,opacity,box-shadow,transform,translate,scale,rotate,filter,-webkit-backdrop-filter,backdrop-filter,display,content-visibility,overlay,pointer-events;transition-timing-function:var(--tw-ease,var(--default-transition-timing-function));transition-duration:var(--tw-duration,var(--default-transition-duration))}}:root{color:#172033;font-synthesis:none;text-rendering:optimizelegibility;--bg:#f3f4f7;--surface:#fff;--surface-raised:#fff;--surface-subtle:#f7f7f9;--sidebar:#14161b;--sidebar-line:#292c32;--text:#172033;--muted:#6d7584;--faint:#9299a6;--line:#e4e6eb;--accent:#f47721;--accent-soft:#fff0e5;--shadow:0 8px 24px #191d260f;background:#f3f4f7;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif}:root[data-theme=dark]{--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark;--bg:#111318;--surface:#191c22;--surface-raised:#1e2128;--surface-subtle:#16191e;--sidebar:#0d0f13;--sidebar-line:#24272d;--text:#f3f4f6;--muted:#a0a6b1;--faint:#747b87;--line:#2c3038;--accent:#ff7a22;--accent-soft:#f4772121;--shadow:0 12px 34px #00000040}*{box-sizing:border-box}body{background:var(--bg);min-width:320px;min-height:100vh;color:var(--text);margin:0}button,input,select{font:inherit}button,select{cursor:pointer}button:focus-visible,input:focus-visible,select:focus-visible{outline:2px solid var(--accent);outline-offset:2px}.app-shell{background:var(--bg);min-height:100vh}.sidebar{z-index:30;background:var(--sidebar);color:#e9eaec;border-right:1px solid var(--sidebar-line);flex-direction:column;width:236px;padding:25px 16px 18px;display:flex;position:fixed;inset:0 auto 0 0}.brand{align-items:center;gap:11px;padding:0 8px 28px;display:flex}.brand-mark{color:#fff;background:linear-gradient(145deg,#ff8b3d,#e75b0f);border-radius:10px;place-items:center;width:38px;height:38px;display:grid;box-shadow:0 7px 16px #f4772140}.brand strong,.brand span{line-height:1.15;display:block}.brand strong{letter-spacing:-.2px;font-size:17px}.brand span{color:#8e949e;letter-spacing:.08em;text-transform:uppercase;margin-top:3px;font-size:11px}.sidebar nav{gap:4px;display:grid}.nav-item{color:#9298a3;text-align:left;background:0 0;border:0;border-radius:8px;align-items:center;gap:11px;width:100%;height:42px;padding:0 12px;font-size:13px;transition:all .16s;display:flex}.nav-item:hover{color:#f8f8f9;background:#1d2026}.nav-item.active{color:#fff;box-shadow:inset 3px 0 var(--accent);background:#f4772121}.nav-item.active svg{color:var(--accent)}.nav-item b{color:#ffe7d5;background:#f4772133;border-radius:10px;place-items:center;min-width:22px;height:20px;margin-left:auto;font-size:10px;display:grid}.sidebar-footer{border-top:1px solid var(--sidebar-line);grid-template-columns:34px 1fr auto;align-items:center;gap:9px;margin-top:auto;padding:16px 5px 2px;display:grid}.sidebar-footer strong,.sidebar-footer span{display:block}.sidebar-footer strong{font-size:11px}.sidebar-footer span{color:#777e89;margin-top:2px;font-size:10px}.agent-avatar{color:#ffae73;background:#3a2921;border-radius:50%;place-items:center;width:34px;height:34px;font-size:10px;font-weight:800;display:grid}.logout-button{color:#777e89;background:0 0;border:0;border-radius:6px;place-items:center;width:30px;height:30px;display:grid}.logout-button:hover{color:#fff;background:#1d2026}.workspace{min-height:100vh;margin-left:236px}.topbar{border-bottom:1px solid var(--line);background:var(--surface);height:66px;padding:0 32px}@supports (color:color-mix(in lab, red, red)){.topbar{background:color-mix(in srgb, var(--surface) 92%, transparent)}}.topbar{-webkit-backdrop-filter:blur(14px);backdrop-filter:blur(14px);z-index:20;justify-content:space-between;align-items:center;display:flex;position:sticky;top:0}.topbar-copy span,.topbar-copy strong{display:block}.topbar-copy span{color:var(--faint);text-transform:uppercase;letter-spacing:.1em;font-size:10px}.topbar-copy strong{margin-top:3px;font-size:12px;font-weight:600}.topbar-actions{align-items:center;gap:8px;display:flex}.icon-button{border:1px solid var(--line);background:var(--surface);width:35px;height:35px;color:var(--muted);border-radius:8px;place-items:center;display:grid}.notification-button{position:relative}.notification-button i{border:2px solid var(--surface);background:#f35151;border-radius:50%;width:6px;height:6px;position:absolute;top:7px;right:8px}.service-state{border-left:1px solid var(--line);color:var(--muted);align-items:center;gap:6px;margin-left:6px;padding-left:14px;font-size:11px;display:flex}.service-state i{background:#34bd80;border-radius:50%;width:7px;height:7px;box-shadow:0 0 0 3px #34bd801f}.menu-button{display:none}.content{width:min(1460px,100%);margin:0 auto;padding:30px 32px 52px}.page-heading{justify-content:space-between;align-items:flex-end;gap:20px;margin-bottom:25px;display:flex}.eyebrow{color:var(--accent);letter-spacing:.12em;align-items:center;gap:7px;font-size:9px;font-weight:800;display:flex}.page-heading h1{letter-spacing:-.04em;margin:7px 0 4px;font-size:28px;line-height:1.15}.page-heading p{color:var(--muted);margin:0;font-size:12px}.secondary-button{border:1px solid var(--line);background:var(--surface);height:37px;color:var(--text);border-radius:8px;align-items:center;gap:7px;padding:0 14px;font-size:11px;font-weight:650;display:flex}.metric-grid{grid-template-columns:repeat(6,minmax(0,1fr));gap:11px;margin-bottom:18px;display:grid}.metric-grid article{border:1px solid var(--line);background:var(--surface);min-height:104px;box-shadow:var(--shadow);border-radius:10px;padding:17px;position:relative;overflow:hidden}.metric-grid article>span{color:var(--muted);font-size:10px;font-weight:600}.metric-grid article>strong{letter-spacing:-.04em;margin-top:5px;font-size:25px;font-weight:720;line-height:1;display:block}.metric-grid article>small{color:var(--faint);margin-top:9px;font-size:9px;display:block}.metric-grid article>small.positive{color:#36a776}.metric-grid article>small.negative{color:#df6060}.metric-icon{border-radius:8px;place-items:center;width:34px;height:34px;display:grid;position:absolute;top:13px;right:13px}.metric-icon.orange{color:#f47721;background:#f477211f}.metric-icon.red{color:#e75858;background:#e54f4f1f}.metric-icon.amber{color:#d99e2d;background:#e2a42a21}.metric-icon.violet{color:#9b79eb;background:#8763dc21}.metric-icon.blue{color:#5a94df;background:#3983da21}.metric-icon.green{color:#37af7c;background:#2dab7421}.ticket-panel{border:1px solid var(--line);background:var(--surface);box-shadow:var(--shadow);border-radius:12px;overflow:hidden}.panel-heading{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;min-height:67px;padding:15px 19px;display:flex}.panel-heading h2{margin:0;font-size:14px}.panel-heading p{color:var(--faint);margin:4px 0 0;font-size:10px}.filter-toggle{display:none}.filters{border-bottom:1px solid var(--line);background:var(--surface-subtle);grid-template-columns:minmax(250px,1.7fr) repeat(3,minmax(120px,.65fr));gap:9px;min-height:67px;padding:13px 18px;display:grid}.search-field,.select-field{border:1px solid var(--line);background:var(--surface);border-radius:7px;align-items:center;height:40px;display:flex}.search-field{color:var(--faint);gap:8px;padding:0 12px}.search-field input{width:100%;color:var(--text);background:0 0;border:0;outline:0;font-size:11px}.search-field input::placeholder{color:var(--faint)}.select-field{padding:0 10px;position:relative}.select-field>span{color:var(--faint);text-transform:uppercase;letter-spacing:.06em;font-size:7px;position:absolute;top:4px;left:10px}.select-field select{width:100%;color:var(--text);background:0 0;border:0;outline:0;padding-top:9px;font-size:10px;font-weight:600}.desktop-table{overflow-x:auto}.desktop-table table{border-collapse:collapse;width:100%;min-width:1000px}.desktop-table th{border-bottom:1px solid var(--line);height:36px;color:var(--faint);text-align:left;text-transform:uppercase;letter-spacing:.07em;padding:0 12px;font-size:8px;font-weight:700}.desktop-table td{border-bottom:1px solid var(--line);vertical-align:middle;height:67px;padding:9px 12px;font-size:10px}.desktop-table tbody tr{transition:background .15s}.desktop-table tbody tr:hover{background:var(--surface-subtle)}.desktop-table td strong,.desktop-table td>span:not(.status):not(.priority):not(.assignee){display:block}.desktop-table td strong{font-weight:650}.desktop-table td>span{color:var(--faint);margin-top:4px;font-size:9px}.ticket-number{color:var(--accent);letter-spacing:.02em;font-size:10px}.subject{white-space:nowrap;text-overflow:ellipsis;max-width:210px;overflow:hidden}.priority{align-items:center;gap:5px;width:max-content;font-weight:650;color:var(--muted)!important;font-size:9px!important;display:flex!important}.priority i{border-radius:50%;width:6px;height:6px}.priority.high i{background:#ee5d5d}.priority.normal i{background:#e1aa39}.priority.low i{background:#688cd9}.assignee{white-space:nowrap;align-items:center;gap:6px;color:var(--text)!important;display:flex!important}.assignee i{color:#94c8ec;background:#2a4357;border-radius:50%;place-items:center;width:23px;height:23px;font-size:7px;font-style:normal;font-weight:800;display:grid}.unassigned{background:#e091491a;border-radius:5px;padding:4px 7px;color:#d18746!important;display:inline-block!important}.status{white-space:nowrap;border-radius:5px;align-items:center;padding:5px 8px;font-weight:700;font-size:8px!important;display:inline-flex!important}.status.in_progress{background:#ea8b411f;color:#d98747!important}.status.needs_information{background:#8763dc1f;color:#9b79e0!important}.status.received{background:#4081db1f;color:#5c91da!important}.status.in_review{background:#daa7381f;color:#d2a33f!important}.status.resolved,.status.closed{background:#2dab741f;color:#39a979!important}.row-action{color:var(--faint);letter-spacing:2px;background:0 0;border:0;font-weight:800}.mobile-cards{display:none}.empty-state{text-align:center;color:var(--faint);padding:50px 20px}.empty-state h3{color:var(--text);margin:9px 0 4px;font-size:14px}.empty-state p{margin:0;font-size:11px}.pagination{height:54px;color:var(--faint);justify-content:space-between;align-items:center;padding:0 18px;font-size:9px;display:flex}.pagination div{gap:7px;display:flex}.pagination button{border:1px solid var(--line);background:var(--surface);height:29px;color:var(--text);border-radius:6px;padding:0 10px;font-size:9px}.pagination button:disabled{opacity:.38;cursor:not-allowed}.nav-scrim{display:none}.spinning{animation:.8s linear infinite spin}@keyframes spin{to{transform:rotate(360deg)}}.loading-list{gap:10px;padding:12px 18px;display:grid}.loading-list i{background:linear-gradient(90deg,var(--surface-subtle),var(--line),var(--surface-subtle));background-size:200% 100%;border-radius:8px;height:52px;animation:1.4s infinite skeleton}.loading-list i:nth-child(2){opacity:.8}.loading-list i:nth-child(3){opacity:.6}@keyframes skeleton{to{background-position:-200% 0}}.error-state{text-align:center;color:#e26969;padding:40px 20px}.error-state h3{color:var(--text);margin:9px 0 3px;font-size:14px}.error-state p{max-width:440px;color:var(--muted);margin:0 auto 12px;font-size:10px}.error-state button{border:1px solid var(--line);background:var(--surface);height:31px;color:var(--text);border-radius:6px;padding:0 12px;font-size:9px}.detail-loading{background:var(--bg);min-height:100vh;color:var(--muted);place-content:center;justify-items:center;gap:13px;font-size:12px;display:grid}.detail-loading.error{color:#df6868}.detail-loading.error strong{color:var(--text)}.detail-loading.error button{border:1px solid var(--line);background:var(--surface);height:35px;color:var(--text);border-radius:7px;padding:0 13px;font-size:10px}.detail-shell{background:var(--bg);min-height:100vh}.detail-rail{z-index:20;background:var(--sidebar);border-right:1px solid var(--sidebar-line);flex-direction:column;align-items:center;gap:18px;width:68px;padding:18px 0;display:flex;position:fixed;inset:0 auto 0 0}.detail-rail .brand-mark{width:37px;height:37px}.detail-rail>button{border:1px solid var(--sidebar-line);color:#8f96a1;background:#171a20;border-radius:8px;place-items:center;width:34px;height:34px;display:grid}.detail-rail>span{flex:1}.detail-workspace{min-height:100vh;margin-left:68px}.detail-header{border-bottom:1px solid var(--line);background:var(--surface);padding:23px 32px 20px}.back-button{color:var(--muted);background:0 0;border:0;align-items:center;gap:6px;padding:0;font-size:10px;display:flex}.detail-title-row{justify-content:space-between;align-items:flex-end;gap:24px;margin-top:20px;display:flex}.detail-kicker{color:var(--muted);align-items:center;gap:8px;font-size:9px;display:flex}.detail-kicker strong{color:var(--accent);font-size:10px}.detail-kicker span{border-left:1px solid var(--line);padding-left:8px}.detail-title-row h1{letter-spacing:-.025em;max-width:820px;margin:8px 0 0;font-size:23px;line-height:1.25}.detail-actions{flex-wrap:wrap;justify-content:flex-end;align-items:center;gap:7px;display:flex}.detail-actions>button{border:1px solid var(--line);background:var(--surface-raised);height:32px;color:var(--text);border-radius:7px;padding:0 11px;font-size:9px;font-weight:650}.detail-actions>button:last-child{background:var(--accent);color:#fff;border-color:#bc5f28}.detail-actions>button:disabled{opacity:.55;cursor:wait}.inline-alert{border:1px solid;border-radius:8px;align-items:center;gap:8px;margin:14px 24px 0;padding:10px 12px;font-size:10px;display:flex}.inline-alert.error{color:#e57272;background:#df5f5f17;border-color:#df5f5f59}.inline-alert.success{color:#42bb86;background:#2dab7417;border-color:#2dab7459}.inline-alert button{color:inherit;background:0 0;border:0;margin-left:auto;font-size:9px}.detail-grid{grid-template-columns:minmax(0,1fr) 300px;align-items:start;gap:16px;width:min(1320px,100%);margin:0 auto;padding:23px 32px 50px;display:grid}.detail-main,.detail-side{gap:14px;display:grid}.detail-card{border:1px solid var(--line);background:var(--surface);box-shadow:var(--shadow);border-radius:10px}.card-title{border-bottom:1px solid var(--line);color:var(--accent);align-items:flex-start;gap:9px;padding:15px 17px;display:flex}.card-title h2,.detail-card>h2{color:var(--text);margin:0;font-size:12px}.card-title span{color:var(--faint);margin-top:3px;font-size:8px;display:block}.original-report>p{color:var(--muted);margin:0;padding:18px;font-size:11px;line-height:1.65}.message-list{gap:15px;padding:17px;display:grid}.message{grid-template-columns:29px 1fr;gap:9px;display:grid}.message-avatar{color:#9bc9e8;background:#2c4659;border-radius:50%;place-items:center;width:29px;height:29px;font-size:8px;font-weight:800;display:grid}.message.support .message-avatar{color:#ffb27c;background:#4c3123}.message.internal_note{background:#8763dc0f;border:1px dashed #926ed661;border-radius:8px;padding:11px}.message.internal_note .message-avatar{color:#bd9df3;background:#3b3052}.message header{flex-wrap:wrap;align-items:center;gap:7px;display:flex}.message header strong{font-size:9px}.message header>span{color:var(--faint);font-size:8px}.message header>b{color:#aa87ed;background:#8763dc1f;border-radius:4px;align-items:center;gap:4px;padding:3px 6px;font-size:7px;display:flex}.message p{color:var(--muted);margin:5px 0 0;font-size:10px;line-height:1.55}.reply-box{border:1px solid var(--line);background:var(--surface-subtle);border-radius:8px;margin:0 17px 17px;overflow:hidden}.reply-tabs{border-bottom:1px solid var(--line);gap:4px;height:37px;padding:5px;display:flex}.reply-tabs button{color:var(--faint);background:0 0;border:0;border-radius:5px;align-items:center;gap:5px;padding:0 9px;font-size:8px;font-weight:650;display:flex}.reply-tabs button.active{background:var(--surface-raised);color:var(--text);box-shadow:0 1px 4px #00000021}.reply-tabs button.active.internal{color:#aa87ed}.internal-warning{color:#a68bcf;background:#8763dc17;border-radius:6px;align-items:center;gap:6px;margin:9px 10px 0;padding:8px;font-size:8px;display:flex}.reply-box textarea{resize:vertical;width:100%;min-height:92px;color:var(--text);background:0 0;border:0;outline:0;padding:12px;font:10px/1.55 inherit}.reply-box textarea::placeholder{color:var(--faint)}.reply-box footer{border-top:1px solid var(--line);align-items:center;gap:9px;height:42px;padding:0 9px;display:flex}.reply-box footer>span{color:var(--faint);margin-left:auto;font-size:7px}.attach-button{color:var(--muted);background:0 0;border:0;align-items:center;gap:5px;font-size:8px;display:flex}.send-button{background:var(--accent);color:#fff;border:0;border-radius:6px;align-items:center;gap:6px;height:28px;padding:0 10px;font-size:8px;font-weight:700;display:flex}.send-button:disabled{opacity:.45;cursor:not-allowed}.attachment-row{grid-template-columns:34px 1fr auto;align-items:center;gap:10px;padding:13px 16px;display:grid}.attachment-row>div{color:#679ce1;background:#3983da1a;border-radius:7px;place-items:center;width:34px;height:34px;display:grid}.attachment-row span strong,.attachment-row span small{display:block}.attachment-row span strong{font-size:9px}.attachment-row span small{color:var(--faint);margin-top:3px;font-size:7px}.attachment-row button{border:1px solid var(--line);background:var(--surface);height:28px;color:var(--text);border-radius:6px;padding:0 9px;font-size:8px}.facts,.customer,.tech,.history-card{overflow:hidden}.detail-card>h2{border-bottom:1px solid var(--line);padding:14px 15px}.detail-card dl{margin:0}.detail-card dl>div{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;gap:10px;padding:10px 14px;display:flex}.detail-card dl>div:last-child{border-bottom:0}.detail-card dt{color:var(--faint);font-size:8px}.detail-card dd{color:var(--text);text-align:right;align-items:center;gap:4px;margin:0;font-size:8px;font-weight:600;display:flex}.detail-card dd.sla{color:#e0a33c}.detail-card dd.mono{color:#9b8bc2;white-space:nowrap;text-overflow:ellipsis;max-width:160px;font-family:ui-monospace,monospace;overflow:hidden}.history-item{border-bottom:1px solid var(--line);align-items:flex-start;gap:8px;padding:10px 14px;display:flex}.history-item:last-child{border-bottom:0}.history-item>i{background:var(--accent);width:7px;height:7px;box-shadow:0 0 0 3px var(--accent-soft);border-radius:50%;margin-top:3px}.history-item span strong,.history-item span small{display:block}.history-item span strong{font-size:8px}.history-item span small{color:var(--faint);margin-top:3px;font-size:7px}.security-note{color:#45ad7d;background:#2dab740f;border:1px solid #2dab7438;border-radius:8px;gap:8px;padding:12px;display:flex}.security-note p{color:var(--muted);margin:0;font-size:8px;line-height:1.45}.security-note strong{color:#45ad7d}@media (width<=1180px){.metric-grid{grid-template-columns:repeat(3,1fr)}.sidebar{width:220px}.workspace{margin-left:220px}.content,.topbar{padding-inline:24px}}@media (width<=820px){.sidebar{transition:transform .2s;transform:translate(-100%)}.sidebar.sidebar-open{transform:translate(0)}.nav-scrim{z-index:25;background:#0000007a;border:0;display:block;position:fixed;inset:0}.workspace{margin-left:0}.menu-button{display:grid}.topbar-copy{margin-left:10px;margin-right:auto}.service-state{display:none}.content{padding:24px 18px 42px}.page-heading{align-items:flex-start}.metric-grid{grid-template-columns:repeat(2,1fr)}.filters{grid-template-columns:1fr 1fr}.search-field{grid-column:1/-1}.desktop-table{display:none}.mobile-cards{gap:9px;padding:10px;display:grid}.ticket-card{border:1px solid var(--line);background:var(--surface-subtle);border-radius:9px;padding:14px}.ticket-card>div{justify-content:space-between;align-items:center;display:flex}.ticket-card h3{margin:11px 0 5px;font-size:13px;line-height:1.35}.ticket-card p{color:var(--muted);margin:0;font-size:10px}.ticket-card footer{border-top:1px solid var(--line);color:var(--muted);align-items:center;gap:12px;margin-top:13px;padding-top:11px;font-size:9px;display:flex}.ticket-card footer button{color:var(--accent);background:0 0;border:0;margin-left:auto;font-size:10px;font-weight:700}}@media (width<=980px){.detail-grid{grid-template-columns:1fr}.detail-side{grid-template-columns:repeat(2,minmax(0,1fr))}.detail-title-row{flex-direction:column;align-items:flex-start}.detail-actions{justify-content:flex-start}}@media (width<=700px){.detail-rail{display:none}.detail-workspace{margin-left:0}.detail-header{padding:18px}.detail-grid{padding:16px}.detail-side{grid-template-columns:1fr}.detail-actions .status{margin-right:100%}.message{grid-template-columns:24px 1fr}.message-avatar{width:24px;height:24px}.attachment-row{grid-template-columns:34px 1fr}.attachment-row button{grid-column:2}.inline-alert{margin-inline:16px}}@media (width<=520px){.topbar{height:60px;padding-inline:14px}.topbar-copy span{display:none}.topbar-copy strong{font-size:10px}.content{padding:20px 13px 34px}.page-heading{margin-bottom:18px}.page-heading h1{font-size:24px}.page-heading p{max-width:270px;line-height:1.45}.secondary-button{justify-content:center;width:36px;padding:0;font-size:0}.metric-grid{scroll-snap-type:x mandatory;padding-bottom:5px;display:flex;overflow-x:auto}.metric-grid article{scroll-snap-align:start;min-width:158px}.filters{grid-template-columns:1fr}.search-field{grid-column:auto}.filter-toggle{color:var(--muted);background:0 0;border:0;align-items:center;gap:7px;font-size:10px;display:flex}.filter-toggle span{background:var(--accent-soft);min-width:17px;height:17px;color:var(--accent);border-radius:50%;place-items:center;font-size:8px;display:grid}.pagination>span{display:none}.pagination{justify-content:flex-end}}@media (prefers-reduced-motion:reduce){*,:before,:after{scroll-behavior:auto!important;transition-duration:.01ms!important;animation-duration:.01ms!important;animation-iteration-count:1!important}}.login-shell{background:radial-gradient(circle at 50% 10%,#f477211f,transparent 34%),var(--bg);place-items:center;min-height:100vh;padding:24px;display:grid}.login-card{border:1px solid var(--line);background:var(--surface);border-radius:14px;width:min(390px,100%);padding:32px;box-shadow:0 24px 70px #00000038}.login-card .brand-mark{margin-bottom:22px}.login-eyebrow{color:var(--accent);letter-spacing:.12em;font-size:9px;font-weight:800}.login-card h1{margin:8px 0 5px;font-size:27px}.login-card>p{color:var(--muted);margin:0 0 24px;font-size:11px}.login-card label{color:var(--muted);text-transform:uppercase;letter-spacing:.06em;gap:7px;margin-top:14px;font-size:9px;font-weight:700;display:grid}.login-card input{border:1px solid var(--line);background:var(--surface-subtle);height:42px;color:var(--text);text-transform:none;letter-spacing:0;border-radius:7px;padding:0 12px;font-size:12px}.login-card>button{background:var(--accent);color:#fff;border:0;border-radius:7px;justify-content:center;align-items:center;gap:8px;width:100%;height:42px;margin-top:20px;font-size:11px;font-weight:750;display:flex}.login-card>button:disabled{opacity:.6}.login-card>small{color:var(--faint);justify-content:center;align-items:center;gap:6px;margin-top:15px;font-size:8px;display:flex}.login-error{color:#df6868;background:#df5f5f1a;border-radius:6px;margin-top:13px;padding:9px;font-size:9px}@property --tw-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-shadow-color{syntax:"*";inherits:false}@property --tw-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-inset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-shadow-color{syntax:"*";inherits:false}@property --tw-inset-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-ring-color{syntax:"*";inherits:false}@property --tw-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-ring-color{syntax:"*";inherits:false}@property --tw-inset-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-ring-inset{syntax:"*";inherits:false}@property --tw-ring-offset-width{syntax:"<length>";inherits:false;initial-value:0}@property --tw-ring-offset-color{syntax:"*";inherits:false;initial-value:#fff}@property --tw-ring-offset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}